Dear PIK NIK cafe, what a "great" experiences I got from your cafe.
As a ex-loyal customer, I'm extremely pissed with your service!
I walked into your cafe and there were so many empty tables in there as it was not peak hours.
I choose an empty table as I can spot 2 power plugs in there ad I really need them, and ordered my food and drinks.
What you did?
Asked your waitress to come and approach me, asking me whether to switch to another table or not? I told her that I need the 2 power plugs in here therefore I choose this table.
What more?
You asked your staff to approach me again and asking me to switch to another table AGAIN because that table caters to 6 person and I was only 2 person in there.
SO!
I CANCELLED MY ORDER STRAIGHT AND WALKED OUT THE DOOR, EXTREMELY PISSED!
Have you ever ask whether are we gonna be there for long?
Do you respect us as your customers? That we already refused to switch for the 1st time and you asked again for the 2nd time?
For your info, this is not the 1st time this is happening.
The last time I dined in your cafe and there were no table with power plug, therefore I had my late lunch there while waiting for other people to leave, and it was non peak hours. The same thing happened! You told your waitress to deny my request of changing table!
I also walked out straight!
Sorry to say but I've already given you second chance today, and you just pissed me off.
PIKNIK Cafe will not be my choice ANYMORE!
From now on I swear I will boycott this cafe and told my friends not to go there too!
You don't know how to appreciate and respect your customers so I do really hope that your cafe can last, HOPE!
THANK YOU VERY MUCH FOR ALL THESE EXPERIENCES!
What happens next? I got insulted, well, at least me and some of my friends felt this way.
Seriously, you don't think that your CUSTOMER SERVICE & ATTITUDE is a problem?
So you think that it is right to treat your customers that way? I wonder.
So you think that it is right to treat your customers that way? I wonder.
These are some comments by other people about the way they apologized.
Seriously, I'm not the only who felt insulted.
Seriously, I'm not the only who felt insulted.
And until today, 3rd of May, I still haven't get any feedbacks from PIKNIK Cafe yet.
So I guess they are just gonna ignore my case?
Sad, this is how the customer service is.
Whenever you're in Penang and you wanted to go to this cafe, please think twice.
Cause you dont want to get treated like me and ruin your whole trip to Penang.
So I guess they are just gonna ignore my case?
Sad, this is how the customer service is.
Whenever you're in Penang and you wanted to go to this cafe, please think twice.
Cause you dont want to get treated like me and ruin your whole trip to Penang.